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Data Governance Protocol
SolsticeVilla is committed to the ethical and transparent use of data. Our Data Governance Protocol outlines how we collect, process, store, and protect your information.
- Data Collection: We collect data necessary for providing and improving our services, including booking information, guest preferences (explicitly provided), and anonymized operational metrics.
- Purpose Specification: Data is used for service personalization, operational efficiency analysis, security, and aggregated research to enhance guest experiences.
- Consent & Control: Guests have control over their personal data and can request access, modification, or deletion subject to regulatory requirements.
- Security Measures: We employ robust security measures, including encryption, access controls, and regular audits, to protect data from unauthorized access or breaches.
- Data Retention: Personal data is retained only as long as necessary for the purposes collected or as required by law. Anonymized data may be kept longer for trend analysis.
- Third-Party Sharing: We do not sell personal data. Data may be shared with trusted third-party service providers under strict confidentiality agreements solely for operational purposes (e.g., payment processing).
- Transparency: This protocol and any significant updates will be made readily available to our guests.
For detailed inquiries, please contact our Data Protection Officer at [email protected].